Returns & Refunds

Last updated: October 5, 2026

God’s Holy Armor products are made to order and fulfilled by Printful. Our return and refund coverage follows Printful’s policy, subject to your applicable consumer rights. Please contact God’s Holy Armor about your order; we handle customer refunds and work with our fulfillment partner to resolve eligible claims.

Damaged, defective, misprinted or incorrect items

Contact us within 30 days of delivery if your item arrives damaged, defective, misprinted, or different from what you ordered. Include your order number and a description of the issue. Clear photos of the item, affected area and relevant labels are needed to review a quality claim. If multiple items are affected, include a photo showing them together.

After review, an approved claim qualifies for a replacement at no additional cost or a refund for the affected item and its corresponding original shipping charges. A physical return is not required for approved quality claims.

Packages lost in transit

Report a missing shipment within 30 days of its estimated delivery date. Please check the delivery address and contact the carrier to help locate it. If the package is confirmed lost in transit, we will arrange an eligible replacement or refund.

A package marked “Delivered” by the carrier is not covered as lost in transit under this policy. Check with your household, neighbors and the carrier, and contact us if you still need help. Your legal rights remain unaffected.

Changes of mind and size or color choices

We do not accept returns, refunds or exchanges because you changed your mind or selected the wrong size or color, except where required by law. Please review the product details and size guide before ordering. If we send a different size, color or item from the one you ordered, report it as an incorrect item above.

Incorrect addresses and unclaimed packages

Please check your shipping address carefully. If an order is returned because the address you supplied was incorrect or the package was unclaimed, additional shipping charges apply to resend it. These situations do not qualify for a free replacement or refund under this policy, except where required by law. Contact us promptly: returned packages are held by our fulfillment partner for 30 days, after which they may be donated and can no longer be reshipped.

Cancellations and order changes

Contact us as soon as possible to request a cancellation or address change. Once production has begun, changes or cancellation may no longer be possible, except where applicable law requires otherwise.

How to contact us and receive a refund

Start your claim through our contact page or email rocksoupagency@gmail.com. Include your order number, the email used at checkout and the issue. We will tell you how to provide any supporting photos and notify you of the claim decision. Please do not send items back without instructions from us.

Approved customer refunds are issued by God’s Holy Armor to the original payment method. The time for the credit to appear depends on your payment provider.

Your consumer rights

This policy does not limit any cancellation rights, warranties or remedies that cannot be excluded under applicable law. If the law provides a longer claim period or additional rights, those rights apply. Customers in Brazil may exercise their applicable seven-day withdrawal right. Contact us for assistance.