Shipping Policy

Last updated: October 4, 2026

Made for you

Our apparel is made to order and fulfilled by Printful. Production happens before shipping. Delivery estimates include both production and transit time and are estimates, not guaranteed arrival dates.

Shipping costs and destinations

Available destinations, shipping options, and charges are shown at checkout for your address and items. Availability can vary by product and destination. Review the total before paying.

Tracking and separate packages

Tracking information is provided when available after your order ships. Items may arrive in separate packages. Carrier delays, holidays, and customs processing can affect delivery.

Addresses and international orders

Check your shipping address before ordering. Contact us immediately if it needs correcting; changes may not be possible after fulfillment begins. Additional shipping charges may apply if an incorrect address causes a return or reshipment. International orders may incur customs duties or import fees; any charges not collected at checkout may be payable to the relevant authority or carrier.

Delivery problems

For a missing package, contact us within 30 days of the estimated delivery date so we can investigate. For damaged or incorrect items, see our Refund Policy.

Questions? Email rocksoupagency@gmail.com with your order number. This policy does not limit applicable consumer rights.